Refund policy

• At NAA, we take great pride in the quality of our jewelry. We want you to be fully satisfied with your purchase, so please review our policy below:
• Returns and Exchange
  
  1.No Returns or Exchanges: We do not accept returns or exchanges unless the item is defective or incorrect upon arrival. Please ensure you check your order carefully before accepting it from the courier
  
  2.Defective or Incorrect Items: If your item arrives defective or incorrect, please contact us within 2 days of receiving your order. We will arrange a replacement or a full refund for the defective or incorrect item.
  
  3.Order Verification: We strongly recommend checking your order with the courier at the time of delivery.
  
  4. Process for Defective or Incorrect Items: If your item is defective or incorrect, please reach out to our customer service with your order number and photos of the issue. We will provide instructions for returning the item, and once we receive it, we will process a replacement or refund.
  
  
• Shipping Costs
  
  Return Shipping: Customers are responsible for shipping costs, except in cases where the item is defective or incorrect upon arrival.
  
  Courier Fees: In case of a defective or incorrect item, we will cover return shipping costs after verifying the issue. Otherwise, customers are responsible for return shipping.